 |
| Category |
|
Common
Questions |
|
Contact
Information |
|
| Medical Benefit or Claim
Questions |
What are my office
visit copays?
Visit the Benefits & Coverage section to look up office visit copays
What if I have a claim or account question?
Visit the Claims & Accounts section for account balances, claim details, statements or to
submit a claim for reimbursement. |
Customer Service: 800-xxx-xxxx
Customer Service TTY: 800-xxx-xxxx
8:00 AM-8:30 PM EST
Monday-Friday |
|
| Provider Questions |
How can I see if my
doctor is in network?
Find physicians or
facilities in your network.
How can I get a new ID card?
Request ID cards by postal
mail or print a temporary ID card right now. |
Customer Service: 800-xxx-xxxx
Customer Service TTY: 800-xxx-xxxx
8:00 AM-8:30 PM EST
Monday-Friday |
|
| Pharmacy Questions |
Where can I see if
a prescribed medication is covered & how much it will cost?
Price a
medication  to see cost and coverage information
How much is my copay & deductible?
See pharmacy benefit highlights for your plan's prescription benefits, including copay and
deductible amounts. |
(877) xxx-xxxx
8:00 AM-8:30 PM
Monday-Friday |
|
| Web Site Technical Questions |
Where can I get help
with web site registration?
Contact Technical Support at the number to the right
|
877-xxx-xxxx
8:00 AM-10:00 PM
Monday-Friday |
|
| Enrollment or Benefit
Administration Questions |
How can I change my
address?
To change your address, please contact your organization's Benefit
Administrator, who will forward your new information to
UnitedHealthcare.
|
Call your
organization's Benefits Administrator. |
|
| Clinical Questions |
Where can I find out about diseases or medical procedures?
Visit the Health & Wellness section of the site for a wealth of information on diseases and conditions as well as tests and procedures. The information on the Web site is for educational purposes only and is not to be used as a replacement for medical advice from a doctor or other health care provider. For specific medical advice, diagnosis or treatment, you should consult a physician or appropriate health care professional.
Can I keep track of my personal health history?
Visit the Personal Health Record section of the site to see your medical information all in one place. Use the tools and information provided to discuss treatment decisions with your physician or to support your health improvement goals. |
Live Nurse Chat - Chat with a nurse about a variety of general health topics in
real time. |
|
For emergency help, call 911.
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